FeeEdge

Privacy Policy

Last updated: September 9, 2026

This Privacy Policy explains what information FeeEdge ("we") collects, how we use it, and your choices. By using feeedge.com you agree to this policy.

What we collect

  • Account information: your email address and password (stored hashed) when you sign up. If you choose to sign in with Google instead, Google shares your name and email address with us and no password is stored.
  • Your inputs: the profile values you enter (monthly volume, maker/taker mix, hold time, assets) when you save scenarios or set up alerts.
  • Email for alerts: the address you ask us to notify when a cheaper exchange appears.
  • Referral code: if you arrive via a referral link (e.g. ?ref=), we store that code to attribute a purchase.
  • Basic technical data: standard request and usage information needed to run the site.

Payments

Payments are processed by Stripe. We never see or store your full card details. Stripe handles that directly.

Service providers

We use a small number of providers that process data on our behalf:

  • Stripe: payment processing.
  • Brevo: transactional and alert emails.
  • Convex: backend and database.
  • Vercel: hosting and content delivery.
  • Google: sign-in, only when you choose "Continue with Google".
  • OpenRouter: the in-site support chat, so a language model can draft a reply.
  • PostHog: optional product analytics, loaded as a third-party script after cookie consent where that is required.
  • X (Twitter): optional advertising pixel, loaded the same way as PostHog.

Trade history CSVs

The personal fee audit at /fee-audit parses your CSV in your browser. That file is never uploaded to FeeEdge. You can choose to save a derived report snapshot in this browser before checkout. Trade history is not sent to OpenRouter.

Support chat

The in-site support chat sends the recent messages in that conversation, plus whether you are signed in and your plan (Free or Pro), to OpenRouter so a language model can draft a reply. If you are signed in we store your account email on the conversation for a human follow-up. The model prompt uses plan status, not your email. OpenRouter is a US-based AI gateway. We keep the thread in our database so you can continue it and so a human can review an escalation.

Retention matches account data: we keep the thread while it is active, and we delete it when you ask us to delete your data. There is no self-serve export of chat transcripts yet. Email support@feeedge.com to request a copy or deletion. That request is how conversations are included in export and delete.

Cookies and local storage

We use a sign-in session token that is essential to keep you logged in, and your browser's local storage to remember your inputs and any referral code. We also use privacy-focused product analytics (PostHog) to understand how the site is used, and the X (Twitter) advertising pixel to measure whether our ads work.

Those analytics and ad tools load as third-party scripts in your browser. Where opt-in consent is required, which covers the EEA, the UK and Switzerland, neither of those runs until you accept on the cookie banner. Everywhere else they run by default. In both cases you can change or withdraw your choice at any time using the Cookie choices link in the footer, and we remember what you chose. Rejecting or withdrawing also stops analytics and ad pixels already loaded on that page. We do not sell your data.

Separately, we keep an anonymous daily tally of how many people visit each page and which campaign link they arrived from. It stores nothing on your device, records no identifier, and cannot be traced back to you, so it runs whatever your cookie choice is.

How we use your information

To provide and improve the Service, process your purchase, send receipts and the price and funding movement alerts you request, and attribute referrals. We do not sell your personal information.

Sharing

We share data only with the service providers listed above, or where required by law. Affiliate links take you to third-party exchanges that are governed by their own privacy policies.

Your rights

You can request access to, correction of, or deletion of your data by emailing support@feeedge.com. Residents of the EEA, UK, and California may have additional rights, including access, deletion, portability, and objection.

Data retention

We keep account data while your account is active. Contact us to close your account and delete your data.

International

Your data may be processed in the United States and other countries where our providers operate.

Contact

Questions about privacy? Email support@feeedge.com.